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Illustrative photo: a friendly barista at work

Support

We’re here
to help.

Questions, feedback or something not right? Reach the team directly — we respond within 24 hours.

How can we help?

Email support

Send us an email and we’ll respond within 24 hours.

support@abracadabra.plus

Report an issue

Found a bug or problem? Report it directly in the app using the flag icon.

Safety & privacy

Your safety is our priority. Read the safety guide, community guidelines and manage your data.

Support in Australia

If you need to talk to someone: QLife 1800 184 527 (3pm–midnight daily) or Lifeline 13 11 14 (24/7). In an emergency call 000.

Frequently asked questions

How do I cancel a booking?
Open the activity in the app and use the cancellation option. For paid on-platform bookings, cancelling at least 24 hours before the start refunds 100%, and at least 6 hours before refunds 50%. Full rules are in the Refund Policy.
How do I report inappropriate content?
Every profile, event and message has a report button (flag icon). Reports are reviewed by the team; see the Community Guidelines for how moderation and appeals work.
How do I delete my account?
Sign in and open Settings → Data & Privacy, then choose Delete Account. Cancel any Apple or Google subscription in your store settings first.
Is Abracadabra+ free?
Yes. Abracadabra+ is free to download and use. Optional paid plans are available for professionals and businesses.